Our Frequently Asked Questions showcases many commonly asked questions and answers that our visitors and customers might have. Please check below to see if your question has been asked and answered – and if not – please contact us so we can answer any questions you may have.


About UV-iQ

Is your product Australian made?

Australian made and owned, UV-iQ is formulated to help protect skin from harsh Australian conditions where UV levels are among the highest in the world. UV-iQ is manufactured in Australia in Therapeutic Goods Administration (TGA) licensed facilities to TGA standards.

Where can I purchase UV-iQ?

UV-iQ can be purchased at Chemist Warehouse and Cancer Council shops.

Using UV-iQ

How do I apply UV-iQ?

Shake well before use. Apply 5mLs (a teaspoon) of UV-iQ to your face, including neck and ears, 20 minutes before sun exposure. UV-iQ should be the final step in your skincare routine. UV-iQ can be worn alone for a natural, radiant complexion, or under make up as a primer. For optimal results, apply UV-iQ then wait 1-2 minutes before applying your makeup.

Starting at the centre of your face, smooth and blend UV-iQ outward in upward, sweeping motions to avoid dragging on the skin. Blend up to the hairline, applying to your neck and ears.

Using UV-IQ is a great way to incorporate sunscreen into your daily routine when UV levels are 3 or above. If you are going to be outside for longer periods of time, Cancer Council recommends reapplying sunscreen every TWO HOURS. If you are swimming, sweating or towel drying then use a water resistant product – this product is not suitable for these activities.

For further information, please refer to the Cancer Council Australia website.

Can I use UV-iQ under my make up?

UV-iQ can be worn alone for a natural, radiant complexion, or under make up as a primer. The Hydroviton® 24 in UV-iQ products helps to plump and smooth the skin, providing a flawless base.

The UV-iQ Hydrating Collection includes products with sheer tints. These universal tints blend perfectly with all skin tones for a natural glow.

For optimal results, apply UV-iQ then wait 1-2 minutes before applying your makeup.

Do I need to use a moisturiser as well as UV-iQ?

Conveniently, all UV-iQ products are moisturising. Combining broad spectrum SPF50+ with scientifically proven skincare ingredients, UV-iQ is a sunscreen and moisturiser in one.

Which UV-iQ product is most suitable for me?

UV-iQ offers a tailored skincare solution. To select the right formula for you, follow these two simple steps:

  1. Consider your lifestyle
    • Those exposed to dehydrating effects of the outdoor environment or living an active lifestyle will benefit from the moisturising properties of the Hydrating Collection.
    • Those who are travelling to or living in countries with high levels of pollution may prefer the protective benefits of the Anti-Pollution Collection.
  2. Consider your skin type

Normal–oily skin

Oily skin over produces natural oil, especially in the T-zone. Oily skin may be shiny, have enlarged pores and be prone to breakouts. It is important to use skincare that is lightweight and does not add oil to the skin.

UV-iQ Facial Sunscreen Milks are formulated for normal–oily skin. They hydrate, protect and sit like a weightless veil on the skin.

Normal–dry skin

Dry skin lacks natural oil. It may feel tight or flaky and easily irritated. It is important to use skincare to balance the moisture and oil levels of the skin. This will help minimise the signs of ageing and ensure the skin is protected from external factors.

UV-iQ Facial Sunscreen Lotions are designed for normal–dry skin. They nourish and comfort skin without feeling heavy.

Normal skin

Normal skin produces adequate oil, has good circulation and is generally not problematic. Skincare should be used to maintain the condition of normal skin. Like all skin types, normal skin needs moisture and protection to keep it looking healthy.

Those with a normal skin type can benefit from all UV-iQ products.

When do I need to use UV-iQ?

Cancer Council recommends applying sunscreen as a part of your daily morning routine whenever the UV levels are 3 or above. Outside of UV protection, UV-iQ provides a range of other benefits including anti-ageing and moisturising properties, making it beneficial to use throughout the year.

Applying sunscreen in the morning is a great way to incorporate sun protection into your daily routine and will help provide protection from incidental exposure throughout your morning. However, if you are going to be spending a longer period of time outside you need to reapply sunscreen every two hours and use it alongside other forms of sun protection – including a broad brimmed hat, protective clothing, sunglasses and seeking shade.

UV-iQ is not water resistant and is therefore not suitable if you are swimming, exercising, sweating or towel-drying.

I spend most of my day inside. Do I need UV-iQ?

Even if you don’t spend much time outside, Cancer Council recommends applying sunscreen daily when UV levels are 3 or above. UV exposure all adds up over time and even small amounts of exposure – for instance while you walk to the bus stop in the morning – can damage your skin when the UV levels are 3 or above.

The Hydroviton® 24 in UV-iQ products will also help protect the skin from the dehydrating effects of indoor environments, including heating and cooling.


What is Hydroviton®24?

Hydroviton ® 24 is a 24-hour moisturising complex. With eight moisturising factors that naturally occur in the skin, Hydroviton ® 24 provides instant, lasting hydration that is buildable upon each application. Additional hydration helps to plump and smooth skin, minimising the appearance of fine lines and wrinkles.

What is Unicontrozon?

Unicontrozon is a plant-derived, active complex that protects the biomolecules in the skin from the damages induced by environmental pollutants.

Is UV-iQ paraben free?

Yes, UV-iQ is paraben free

Does UV-iQ contain any gluten or wheat products?

There are no gluten or wheat containing ingredients in UV-iQ.

Does UV-iQ contain animal products?

There are no animal products in UV-iQ.

Does UV-iQ contain any nut ingredients? Is it suitable for a consumer with nut allergies?

There are no nut ingredients in UV-iQ though the products have been manufactured on sites where nut ingredients could be present.

Does UV-iQ contain Lanolin?

UV-iQ does not contain Lanolin.

Does UV-iQ contain nanoparticles?

While there is no evidence that nanoparticles in sunscreens are harmful (read more here: http://www.cancer.org.au/preventing-cancer/sun-protection/nanoparticles-and-sunscreen.html),the current UV-iQ Collections (Anti-Pollution and Hydrating) do not contain nanoparticles.

Sunscreen safety

Are all ingredients in UV-iQ safe?

All sunscreen ingredients in Australia are approved by the Therapeutic Goods Administration (TGA). The TGA regularly reviews up-to-date evidence and ensures that sunscreen ingredients are safe, effective and low-risk. While all ingredients are safe, it is always recommended to perform a patch test prior to first time use to test for any sensitivities to specific ingredients in any product.

Can you provide a full ingredient list for your sunscreens?

Sunscreens are considered a listed medicine in Australia and are regulated by the Therapeutic Goods Administration (TGA), which governs all standards sunscreen must comply with. According to TGA labelling specifications, only the active ingredients and preservatives of a sunscreen are required to be listed on packaging. As such, due to the proprietary nature of sunscreen formulas, we are unable to supply the full list of ingredients. However, if you let us know the ingredients you’d like to avoid, we will be able to confirm their presence or absence in the formulation.

Is UV-iQ suitable for sensitive skin?

UV-iQ is dermatologically tested, fragrance and paraben free to be more suitable for sensitive skin. As with any sunscreen, Cancer Council recommends a patch test prior to first time use.

What should I do if I get sunscreen in my eyes?

If you get sunscreen in your eyes, continuously wash it out with warm water for five minutes. Seek medical advice.

Any cream or sunscreen, when applied to the face, should be kept away from the eyes. Even the gentlest sunscreen may cause irritation if it comes into direct contact with the eyes.

What causes sunscreen reactions?

Reactions to sunscreens occur in a very low proportion of the population – fewer than 1% of users.

This is usually an allergy or sensitivity to one or more of the ingredients in the product and can be linked to use of some medications or topical products. Symptoms can appear similar to sunburn.

This may occur when the sunscreen is first used, or it can develop after a couple of days or even years of using the same product.

We always recommend performing a patch test prior to first time use of any sunscreen.
As with all products, it is recommended to discontinue use if irritation occurs. Individuals experiencing reactions should seek medical advice and refer to a dermatologist to understand what may have caused the reaction and gain advice on ingredients that should be avoided in the future.

How a sunscreen reaction or allergy be avoided?

Sunscreens contain multiple active ingredients and also other inactive ingredients, so if there is a reaction, it can be difficult to determine what component of the sunscreen caused it. For this reason, Cancer Council recommends performing a patch test before applying any sunscreen for the first time, where a small amount of the product is applied on the inside of the arm to check if the skin reacts, prior to the full application. If irritation occurs, discontinue use and seek a referral to a dermatologist. While the patch test will show whether the skin is immediately allergic to an ingredient in the sunscreen, it may not indicate a sensitivity, as this can occur after repeated use of the product. If you have a known sunscreen allergy or sensitivity, the best way to avoid a problem is to not use any product containing the substances to which you are sensitive and always perform a patch test.

Which sunscreens are suitable for those with allergies?

Sunscreen ingredients are similar across all brands and sensitivities to sunscreen are complex, so simply changing the brand of sunscreen may not eliminate a reaction. A dermatologist is best placed to diagnose any reaction and help determine which ingredients should be avoided in the future.

Understanding sunscreen terminology

What level of protection does UV-iQ provide from UVA rays?

In Australia, broad spectrum sunscreens are required to have a minimum UVA protection which is dependent on the SPF claimed.

UV-iQ sunscreens are all SPF50+ which is the maximum claim allowed, which means that our products have the highest UVA protection requirements according to Australian regulations.

UVA rays are primarily known to cause premature skin ageing.

What does PA+++ mean?

Commonly used in Asia, the PA rating is a symbol of UVA protection performance. PA+++ offers good protection against UVA rays and premature skin ageing.

Environment & ethics

Is UV-iQ packaging recyclable?

All UV-iQ cartons are recyclable, as well as the Anti-Pollution Milk bottle.

Please ask your local council about recycling of UV-iQ pumps and tubes as local services vary from council to council.